Support Staff Job Openings

Job Title: IT Head

Location: Ajman, UAE

Industry: Education / EdTech / University

Job Objective:

We are seeking an experienced and strategic IT Manager to lead and manage IT infrastructure, ERP systems, and digital transformation initiatives in line with institutional goals and compliance requirements. This role demands strong planning, execution, and leadership skills across IT operations, budgeting, cybersecurity, ERP, and academic IT support services.

Key Responsibilities/Duties:

• Review and assess strategic IT plans and resource adequacy frameworks (RAF & IE tools).
• Prepare and manage annual IT budgets, procurement, and audits.
• Develop and implement ERP systems, website/portal plans, and in-house software solutions.
• Ensure policy and documentation compliance with MOHE standards.
• Maintain IT infrastructure: hardware, software, networking, firewall, antivirus, etc.
• Provide IT support for academic and administrative operations.
• Conduct IT training and orientation for staff, faculty, and students.
• Oversee LAN/WAN/VPN, data security, data backup, and server maintenance.
• Promote and manage SEO/SMO initiatives and social media presence.
• Develop modifications or enhancements to existing University application programs to meet user needs or system design changes; assist in system analysis and design.
• Conduct CRDC meetings, manage SharePoint, CMS, and digital content systems.
• Liaison with vendors, evaluate tech solutions, and explore grants and revenue avenues.

Skills Required:

• Strong leadership in IT strategy & academic support services.
• Proficiency in ERP systems, SharePoint, CMS, and database management.
• Excellent knowledge of cybersecurity, networking, and cloud technologies.
• Experience in training & IT documentation.
• Knowledge of MOHE/MOHESR regulations and compliance processes.

Preferred Qualification:

• A Master’s degree required Concentration in Hardware and Software is preferred.
• Certification in IT-related courses.
• At least +10 years in an IT-related role within professional services environment (preferably Education Sector).
• Strong leadership and consensus building skills.

Job Title: Head Library

Location: Ajman, UAE

Industry: Education / EdTech / University

Job Objective:

We are seeking a highly experienced and visionary Head Librarian to lead our Learning Resources – Library department. The ideal candidate will provide strategic direction, manage day-to-day operations, and ensure the alignment of library services with institutional goals and academic excellence.

Key Responsibilities/Duties:

Operational Responsibilities:

• Oversee daily library operations, services, and staff management.
• Maintain and update library databases, records, and acquisitions.
• Support students and faculty through reference services and resource guidance.
• Coordinate with internal departments for curriculum-aligned resources.
• Organize LRDC (Library Resource Development Committee) meetings.
• Plan and execute library events and orientation programs.
• Conduct regular assessments of collection relevance and usage.
• Implement new technologies and processes for improved library services.

Strategic Responsibilities:

• Lead strategic planning and annual reviews of library services.
• Develop and update departmental policies, procedures, and training modules.
• Prepare and manage the library budget and ensure cost-effective operations.
• Foster alumni relations and collaborations with regional and global institutions.
• Establish MOUs with universities and public libraries for knowledge exchange.
• Plan internal marketing for optimal utilization of library services and tools.

Skills Required:

• Strong interpersonal and stakeholder engagement abilities.
• Ability to align library operations with institutional academic goals.
• Passionate about promoting information literacy and resource utilization.

Qualification

• Master’s Degree in Library and Information Science (MLIS or equivalent).
• Minimum of 8 years of experience in managing academic library services.
• Proven leadership, communication, and team management skills.
• Experience in library automation, digital resource management, and strategic planning.

Job Title: Training Manager/Head Centre for Continuing Learning (CCL)

Location: Ajman, UAE

Industry: Education / EdTech / University

Job Objective:

Lead the design, development, and delivery of comprehensive training programs for students, employees, and external stakeholders. Assess organizational learning needs, create customized instructional materials, and monitor training effectiveness. Manage budget, trainers, and partnerships with accredited authorities and government bodies. Drive continuous improvement in skills development through strategic planning and stakeholder engagement.

Key Responsibilities/Duties:

• Design, manage, and evaluate multi-format training programs (webinars, manuals, group sessions, videos).
• Conduct training needs assessments through stakeholder consultations and surveys; update or develop tailored training materials.
• Recruit and manage full-time and part-time trainers; oversee scheduling and session logistics.
• Monitor training effectiveness, ROI, and produce performance and evaluation reports.
• Maintain relationships with government bodies, other training institutes, and accreditation agencies.
• Contribute to center's strategic planning, annual training calendars, and academic program proposals.
• Stay current with emerging training methodologies and industry trends.
• Execute additional tasks as assigned by the Director of Learning Resources.

Skills Required:

Advanced instructional design and adult‑learning expertise to design and deliver blended learning programs; strong training‑needs analysis, evaluation, and data‑driven effectiveness monitoring; proficient project & budget management to oversee trainers, schedules, and ROI-based program delivery; excellent leadership, communication, and stakeholder engagement skills, including liaison with government bodies and accreditation agencies

Qualification

• Master’s degree in a relevant field (Education, HR, Training & Development, etc.).
• Minimum of 6 years' experience designing and delivering training programs.
• Demonstrated experience in stakeholder management and academic training environments.
• Excellent interpersonal, writte,n and oral communication skills.

Job Objective

To enhance HUC brand awareness in Non-Arab Schools, Clubs & Associations and Consulates locally and internationally and assists in planning and developing marketing plan and strategies to implement in particular market.

To counsel prospective students for choosing the right programs at HUC as per policy procedure, guidelines and MOHESR Standards and administer marketing registration ensuring enrollment target and assigned tasks for Academic Year are achieved.

Reporting to:

Director for Marketing and Communications (DOMC)

Functional Area:

• Marketing Activities (Brand Building Activities – Visits, Exhibitions, Workshops/Webinars and Events)
• Admission Process
• To initiate Strong PR and Brand building Activities (Non-Arab Market - Schools, Clubs & Associations, Consulates )
  1. Visits, Exhibitions, Events
  2. Workshops / Webinars

• Asian Market Development ( within UAE and International) – Indian, Pakistani, Sri Lanka & Bangladesh
• Assist to plan for delivery of the brand positioning, brand values and the University strategy in order to grow local and international market shares in consultation with DOMC.

Internal Communication:

1. Marketing Department
   • Daily Tasks / Daily Marketing Activities (Brand building, Enrolment) & AY Planning
2. Finance Department
   • Student Fees (Collection Assistance if needed)
3. Administration Department
   • Documentation of students (If required)
4. Media Communication Department
   • Designs (E-mailers and marketing collaterals (if needed)
5. Corporate Affairs Dept.
   • Placement, Internships & Activities
6. CCL
   • Marketing Activities (Reboot, Boot Camps & others in relevance)
7. Student Services Department
   • Support Student Management
8. Academics
   • Coordination for Events, Workshops, Exhibitions & Product Orientation

External Communication:

• Prospective Students & Parents (Existing / New)
• Non-Arab Schools (Existing / New)
• Non-Arab Clubs & Associations (Existing / New)
• Non-Arab Consulates (Existing / New)
• Agents (Pakistan, India, Bangladesh, Sri Lanka, Afghanistan Market) (Existing / New)

Key Responsibilities/Duties:

• Marketing, admission, targets and coordinating with marketing team in the following areas:
  1. Increase the Business of Undergraduate & Graduate Programs locally and internationally
  2. Marketing Visit & Exhibition Plans
  3. Enrollments Target & Admissions process

• To develop and increase the business for Undergraduate & Graduate Programs (Non-Arabs, and assists in Arab and expats market)
• Review of enrollment statistics of Non-Arab Market
• Counseling of potential students on the programs offered
• Conduct actual review of the marketing visit plan and necessary implementation
• Marketing visit plans
• Visiting Schools, Consulate and Social Clubs (Non-Arab).
• Coordinating conduct of workshops for School Students, Teachers and Principals
• Coordinating Academic Scholarship Proposal to Schools, Consulates and Social Clubs (Non-Arab)
• Preparation and participation in career fairs and exhibitions and assigning marketing representatives to participate in the event of unavailability (Non-Arab Market)
• Assisting the department operational requirement whenever in HUC Office (School Fairs, Exhibitions, Corporate Visits)(Non-Arab)
• Implementation of strategy as per marketing plan
• Appointing local and international agents
• Assists DOMC in preparing yearly and current year marketing plans for Non-Arabs and assists in Arab & expats Market, which includes forecasting enrollment targets, budgeting and preparing the media plans.
• Assists DOMC in Academic Year Departmental Planning

Job Objective:

To analyze, develop and test the new software applications and maintaining the existing ERP modules and external module integrations for support the achievement of organization’s requirements. This includes requirement gathering, coding, testing, and analyzing software programs and applications.

Reporting to:

HEAD – COMPUTING DEPARTMENT

Functional Area:

ERP

Internal Communication:

• Management
• Employees
• Students

External Communication:

• Email
• MS Teams

Key Responsibilities/Duties

1. Application Development
   • Design, code, and debug applications using .NET C# programming language based on user requirements.
   • Collect user requirements and implement changes in the ERP system accordingly.
2. System Analysis and Optimization
   • Analyze existing systems and fine-tune them for enhanced performance.
   • Create design documents for system enhancements.
3. Project Planning and Collaboration
   • Participate in planning and release meetings to align development efforts with project goals.
   • Coordinate with external vendors for integrating and updating technologies such as RFID readers, face detection temperature devices, Emirates ID card readers, and APIs.
4. User Support and Interface Design
   • Handle user calls, understand issues, and implement ERP improvements.
   • Design user interfaces to improve usability and functionality.
   • Provide support for Microsoft Teams course enrollment, online exams, and student assistance.
5. Database Management
   • Create and maintain stored procedures, tables, functions, and cursors in SQL Server.
   • Manage all SQL Server-related activities and ensure database performance and reliability.
   • Generate Crystal Reports based on organizational requirements.
6. Audit and Documentation
   • Prepare documentation for audit purposes.
7. Support for Integrated Systems
   • Provide database support to LMS and online examination systems.
   • Support RFID self-book check-in and checkout services for the library.
8. Policy Implementation
   • Implement software development life cycle policies and procedures.

Job Objective:

Events Coordinator is responsible for overseeing particular tasks related to the event planning process. Their responsibilities include meeting with vendors at the venue to help with set-up, collecting (pre-agreed upon) supplies and decorations, and working with staff to ensure the completion of a successful event.

Reporting to:

DESE, SSD In-Charge, Registrar

Key Responsibilities

1. Community Engagement
   • Foster a sense of community between students and staff through meaningful interactions and activities.
   • Develop faculty-student partnerships and create impactful co-curricular learning opportunities outside the classroom.
2. Event Management
   • Ensure the safety of participants during all events.
   • Plan and manage event operations, including staffing, technical setup, and supervision of students and staff.
   • Facilitate events and respond to emergencies or problems, ensuring smooth execution as per plans.
   • Pre-plan events, coordinate budgets with departments, and explore new avenues for revenue generation.
3. Student Involvement and Feedback
   • Promote student involvement opportunities through marketing, outreach, and collaboration.
   • Collect and address student feedback promptly, ensuring deadlines are communicated effectively.
   • Oversee the selection of student clubs and committees, appointing chairs for each.
4. Communication and Collaboration
   • Maintain professional contact with internal and external stakeholders related to university events.
   • Represent the university in public relations and departmental meetings.
   • Coordinate with other departments for official reports, data submission, and website updates.
5. Reporting and Documentation
   • Prepare and submit daily, weekly, monthly, semester, and yearly reports as required.
   • Contribute to institutional effectiveness (IE) tools and adhere to reporting standards.
6. Policy and Procedure Adherence
   • Follow university policies and procedures consistently.
   • Ensure all tasks are aligned with institutional guidelines and approval processes.
7. Professional Development and Ethics
   • Interact with staff and students professionally and ethically.
   • Participate in supervision, training, and feedback processes with openness and a commitment to improvement.
8. Other Responsibilities
   • Manage tasks as required by organizational needs, including tasks initiated by management or related to the Ministry of Higher Education and Scientific Research (MOHESR).
   • Address follow-ups and student satisfaction requirements efficiently.

Department: IRQAOA

Organizational Relationships:

• Reporting to: DIRQAOA and Vice-Chancellor
• Functional Area: Institutional Research and Quality Assurance
• Internal Communication: AAC members, Committee Chairs, and Heads of Department

Key Responsibilities/Duties:

• Coordinate the implementation of business standards with Dean.
• Regularly organize meetings with the committee.
• Liaise with mentors and representatives from professional bodies regularly.
• Assist the Dean of the School in all internal and external coordination for international accreditation.
• Actively support the school’s strategic planning committee.
• Maintain documentation to report the school’s engagement, innovation, and societal impact.
• Regularly handle conflicting views with neutral and non-judgmental behavior.
• Provide documentation support during review visits by external committees constituted by international accreditation agencies.
• Engage faculty related to international accreditation.
• Communicate with diverse nationalities and ensure excellent customer service to faculty, professional staff, and students.
• Provide procedural advice for communication requirements under new accreditation schemes.
• Communicate important updates/decisions regularly with the school’s Dean.
• Maintain data privacy at the workstation to tactfully handle sensitive information.
• Perform any other responsibilities that may be assigned by management.

Key Accountabilities (KPI):

Preparation of documents for submission to MOHESR and other accreditation bodies.

• KPI: Timely submission with ensured accuracy and consistency of information.
  Objective: Review of IE Committee Reports.
• KPI: As per the IE calendar of HUC.
  Objective: Coordinate submission of required documents from academic and academic support service units.
• KPI: Data collection and consolidation with accuracy and attention to detail.
  Objective: Designing of feedback or survey questionnaire.
• KPI: Appropriate to meet the objective of the event or activity for which feedback is taken.

Objective: Analysis of feedback data and communicating the reports to concerned members.

• KPI: Timely preparation and dissemination of feedback analysis reports to concerned departments.

Objective: Update academic modules on ERP.

• KPI: Timely submission with ensured accuracy and consistency of information.

Knowledge/Skill Area:

• Analytical skills – Advanced
• Problem-solving skills – Advanced
• IT technical skills – Advanced
• English written and oral skills – Fluent

Preferred Qualifications:

• Minimum Bachelor’s degree in a related field.
• Certification in international accreditation or benchmarking is preferred.
• 3-5 years of experience in a similar role, preferably in a local or international organization.
• Strong knowledge of accreditation standards and benchmarking methodologies.
• Excellent communication and interpersonal skills.
• Highly organized and detail-oriented.
• Ability to work independently and prioritize tasks effectively.
• Fluency in English, both written and spoken.

Preferred Experience:

• Proactive, dynamic, and self-motivated analytical and problem-solving skills are required.
• Ability to work under pressure with high standards of professionalism to manage simultaneous activities and complete work streams accurately and with attention to detail.
• Hands-on experience with data analysis, and statistical software, and demonstrated ability to integrate technology in the workplace.